Shipping policy

Shipping Policy

Thank you for shopping with us at ScentVault. We are committed to delivering your order quickly, safely, and efficiently.

📦 Processing Time

All orders are processed within 1–3 business days (Monday–Friday). Orders placed on weekends or holidays will be processed on the next business day.

🚚 Shipping Time & Rates

We currently ship within the United States.

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days (if selected at checkout)

Shipping costs are calculated at checkout based on your location and selected shipping method.

🇺🇸 Shipping Locations

We ship to all states within the United States.
At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or international locations.

📍 Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can use this to monitor your delivery status at any time.

⏱ Delays

While we aim to deliver your order within the estimated timeframe, delays may occur due to:

High demand periods
Carrier issues
Weather conditions

We appreciate your patience in such cases.

❗ Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

📦 Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact us within 48 hours.
We will assist you in resolving the issue with the shipping carrier.